Civica – CarelinkGo Smartphone App

Civica – CarelinkGo Smartphone App has been selected as an ABA100 Winner for Mobile Innovation in The Australian Business Awards 2019. The Australian Business Award for Mobile Innovation [MBL] recognises mobile applications, products and services that provide innovative solutions for new and existing market needs.

Civica is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Civica combines exceptional customer focus and experience with commitment to provide digital technology and automation behind essential everyday services to more than 3,000 organisations in 10 countries, thereby impacting around 100 million people and businesses worldwide.

In the past few years Civica experienced exponential growth driven by its corporate strategy focusing on products, customers, people and acquisitions. Acquisitions are a core element of Civica’s global strategy to add complementary capability and to increase scale in order to respond to market opportunity. In line with this strategy, in August 2018, Civica acquired Icon Global, an Australian community care software business providing with the market-leading Carelink suite of products, and recently announced the purchase of Asset Edge and its cloud and mobile suite of asset management products for councils and state governments.

With over 20 years of experience in the community care business, the Civica Care team have been helping organisations to provide low-cost and high quality services with their purpose built client management system. The Carelink product suite has provided efficiency in enquiries, rostering, client and employee management, reporting, integration with widely used third-party systems, electronic time sheeting, forms management, award interpretation and much more.

CarelinkGo is a smartphone application known as the time and attendance app (T&A app) that helps care organisations save time and money, which can then be put back into caregiving. It connects a mobile workforce with client information, notes, documents, goals, reminders, tasks, maps, and their roster, minimising back office processing of paperwork. The care workers can log in and start & end shifts right from their smartphone device which is then Award Interpreted and processed automatically for payroll purposes.

A key point of differentiation offered by the CarelinkGo app is its offline capability. Most competitor apps do not support this functionality as it is complex, as well as difficult to synchronise data back without impacting performance and data integrity. However, understanding that many caregivers travel to areas with limited or no connectivity, the team decided that offline functionality was essential to streamlining admin regardless of location. Carers can provide services, get signatures from clients, capture additional information from the client based on service provided and then get the shift auto-approved from the backend, which reduces administration costs resulting in a cohesive end-to-end flow of information.

With the advent of the NDIS (National Disability Insurance Scheme), many community and disability care providers began to re-imagine the way they wanted to deliver services to their clients. This meant that caregivers and support workers often spent time in the field, at times for days together, without access to systems for essential administration processing.

The CarelinkGo application has already transformed staff operations for many community care providers. The app saves time by eliminating office data entry and reducing the number of roster enquiries. This has resulted in cost savings and more focus on care giving.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. Eligible organisations are invited to participate in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Organisations are required to complete a submission for a specific business initiative, product or service.

Business initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Products can include but are not limited to services, devices, equipment, programs, processes, activities, applications, information, knowledge, software, cloud-based services, platforms, systems and manufactured goods. Products must be commercially available on the Australian market and comply with all applicable Australian standards and regulatory requirements. Product eligibility includes domestic and international products available to the Australian marketplace.

The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories.

The program provides a notable opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige.

We are proud to have received the award for mobile innovation. The CarelinkGo Smartphone application has played a vital role in enabling Australia’s community care providers to offer more assistance to their clients by saving time spent by mobile care workers on accessing rostering information and completing admin tasks such as timesheets, notes, updating client data, etc. The Award is a recognition of the efforts put in by our team and the journey they have undertaken in developing a solution that adds value to our customers.

Craig Porte, Managing Director, Civica