Telstra

The Australian Business Award for Business Technology recognises organisations that have successfully implemented initiatives that demonstrate excellence in business technology management.

“This award is great recognition for our people and a testament to our leading technological solutions that help people to work, live and thrive in a connected world.

“The use of big data and analytics to deliver genuine business outcomes is a trend of increasing importance to wider enterprise customers, as they seek greater efficiencies, clarity of focus and stronger growth opportunities in today’s highly competitive markets and demonstrates our goal to be the partner of choice globally.”

Leo Gagic, Executive Director Global Finance Services, Telstra

Telstra is a leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets. Telstra offer a broad suite of connectivity, media and content to consumers and businesses in Australia, cloud and other technology services to business, enterprise and government customers, as well as connectivity services to carriers globally.

Telstra believe the more connected people are, the more opportunities they have. For this reason the company aims to create a brilliant connected future for everyone, everyday. This has included the establishment of Telstra’s Big Data team as part of the Chief Technology Office, which is tasked with aiding the company to harness new Big Data opportunities. Through Big Data, Telstra can better understand their customers’ experience, improve the way they engage with customers and optimise operational processes. The result is improved business outcomes spanning customer advocacy, customer leads generation and process simplification, resulting in improved revenue growth and cost reduction.

Revenue Assurance, an initial project of the Big Data and Finance departments, aims to reduce revenue leakage by identifying, remedying and preventing issues that may result in billing and collection activity errors. Big Data capability was investigated as an enabler of a sophisticated, industry first, revenue assurance tool. Telstra’s Revenue Assurance tool provides access to persistent data sources allowing Finance to provide automated checks of key processes through order-to-activate, network-to-bill and bill-to-ledger systems.

Telstra have been recognised with a Business Technology Award in the Australian Business Awards 2016.

The Australian Business Awards are the regional chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations from each region are invited to participate in the international chapter of the program at The World Business Awards. Conducted annually and currently in the second year of its international launch, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives and industry leading products and services on a prominent and far-reaching scale. All entries must be entered in the regional chapter where the organisation is based.

Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and recognised as the elite of their industry earning a place amongst a distinguished group by having their products, projects, initiatives, contributions and achievements recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.