Churchill Education

The Australian Business Award for HR Management recognises organisations that execute initiatives that demonstrate leadership and commitment to excellence in human resource management.

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Churchill Education has specialised in Recognition of Prior Learning (RPL) for a decade and has developed a simple approach to recognising experience. They offer approximately 70 qualifications through both RPL and training, through a blended delivery model that fits to student’s needs and location.

Churchill Education recognises that leadership comes from all levels and is not a result of having a title. They created a Leadership Development Program which would develop capability in their formal and informal leaders, acknowledge and reward their contribution and produce tangible business outcomes. The Wingman Leadership Development Program aims to not only retain those who are participating in the program, but also other team members. The program is based on the premise that “before leading others you must lead yourself”. It has four major components: developmental workshops, identifying and solving workplace issues or problems, a study tour, and a mentor/mentee arrangement. The Senior Executive team act as mentors in the program, which requires them to also undertake some personal and professional development. Some highlights of the program are the health and fitness assessment, the retreat and the equine component.

There has been nil turnover of participants in the Wingman Leadership Program. Since the program commenced in October, Churchill Education’s staff turnover rate over the past seven months has been 8%, which was 28% in the first 9 months of 2015. This is a large difference and they believe that the Wingman program has been a contributor to this reduction. Additionally, Churchill Education’s students graduate at a rate of 85%. As a direct result of the Wingman program, Churchill Education implemented a customer service initiative to focus on improving their service levels to customers, especially their students. This has seen every team member get allocated a virtual student (who is a cut out photograph of an actual student) to act as a reminder to staff about why we they there.

Churchill Education expect both their internal customers (colleagues) and external customers (students) to flow through Churchill Education and use the opportunity to increase their skills and change their lives for the better, and the Wingman Leadership Program is an example of this. Churchill Education is being recognised for a HR Management Award in the Australian Business Awards 2016.

The Australian Business Awards are the regional chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations from each region are invited to participate in the international chapter of the program at The World Business Awards. Conducted annually and currently in the second year of its international launch, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives and industry leading products and services on a prominent and far-reaching scale. All entries must be entered in the regional chapter where the organisation is based.

Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and recognised as the elite of their industry earning a place amongst a distinguished group by having their products, projects, initiatives, contributions and achievements recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.

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