SMS Management & Technology

The Australian Business Award for Project Management recognises organisations that have achieved outstanding results through excellence in project management.

[testimonials design=”classic” backgroundcolor=”” textcolor=”” random=”” class=”” id=””][testimonial name=”David Moodie, Managing Director, Capability Development” avatar=”none” image=”” image_border_radius=”” company=”SMS Management & Technology” link=”” target=”_blank”]”Sustainability Victoria as part of their organisational transformation implemented a customer (or stakeholder) relationship management (CRM) solution to manage its stakeholders, procurements, contracts and grants. SMS delivered the project using an Agile framework, this framework was chosen based on the client’s desire to do things differently, the focus on innovation and the desire to develop degrees of connection across the organisation. By forming a true partnership with SMS, Sustainability Victoria wanted to accelerate learning and embrace new ideas. By setting clear checkpoints through the project with highly measurable outcomes trust was earnt. SMS started light setting strong foundations and introducing and evolving the framework to be purposeful to the Sustainability Victoria environment.

“Sustainability Victoria embedded key subject matter resources within the project acknowledging this was key to success. SMS encouraged openness and transparency introducing a cultural and behavioural shift in ways of working. The progress and engagement was highly visible in the organisation with visual and change techniques introduced such as Kanban walls and ‘breakathons’. The people involved in the project became champions for the way of working, encouraging their peers to be involved in the exciting organisational change. Through replayed success narratives this enabled an underlying cultural shift that seeded through into other parts of the organisation with other projects embracing agility as their new way of working.

“This project is a perfect example of project management done well. Sustainability Victoria now not only have a new Customer Relationship Management tool that connects the whole business, but their staff have the skills to implement the agile framework for their projects going forward. This has resulted in agility being embraced outside technical change with the new 2016 ‘Take 2’ campaign and initiative embracing agile in their delivery. This project was a true catalyst for change and we are very proud to have been a part of it.”[/testimonial][/testimonials][separator style_type=”none” top_margin=”10″ bottom_margin=”10″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””]

Sustainability Victoria (SV) is a Victorian government statutory authority delivering programs on integrated waste management and resource efficiency, supporting Victorians to be more sustainable in their everyday life. SMS Management & Technology (SMS) cultivates innovation, digital, mobile and design-led business and technology capability to empower organisations across all sectors.

The objective of the project was that SV employees would have access to a single source of truth, providing a complete view of external stakeholder relationships across the organisation. Processes across the various business functions would be connected so as to effectively track the flow of, and efficiently govern the storage of, information coming in and out of the organisation.

To set the project up for success and build trust, SMS and SV co-created a contract which enabled risks to be managed in a transparent way. An Agile team was formed, bringing together resources and key skills from both organisations. SV took accountability for key roles such as the Product Owner, which was critical for project success. By using a sliding scale, SMS and SV were able to understand where there was flexibility within the project. They both worked together to develop both the CRM and an understanding of the Scrum framework. A two-day session trained everyone involved in the project in Scrum, ensuring they all understood the work methods, the culture and behaviours of co-designing a solution.

Through regular updates and two-way feedback, progress and risks were communicated in a transparent way. The project was delivered on time, within budget and has provided SV with a platform that is enabling faster decision making, improved customer service and better strategic outcomes.

The Australian Business Awards are the regional chapter of an integrated, hierarchical leadership program conducted on a national and international level. Eligible organisations from each region are invited to participate in the international chapter of the program at The World Business Awards. Conducted annually and currently in the second year of its international launch, The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework. The program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance. The cycle culminates in the recognition and celebration of organisations that implement world-class business initiatives and industry leading products and services on a prominent and far-reaching scale. All entries must be entered in the regional chapter where the organisation is based.

Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Entries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards. The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The recipients are acknowledged for their achievements and recognised as the elite of their industry earning a place amongst a distinguished group by having their products, projects, initiatives, contributions and achievements recognised on a prominent and far-reaching scale. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened brand awareness within the respective industries both nationally and internationally.

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