BPO Intelligence – BPO Printing & Logistics
BPO Intelligence – BPO Printing & Logistics has been recognised as an ABA100® Winner for Service Innovation in The Australian Business Awards 2016. The Australian Business Award for Service Innovation recognises leading service products that provide innovative solutions for new and existing market needs.
“Providing innovative solutions for our clients’ needs is a key focus of our business strategy designed to maintain growth and relevance in a competitive print and digital communications industry.
“Winning the Service Innovation category at the 2016 Australian Business Awards is testament to our ability to consistently achieve these goals, and remain a leader and innovator within the print and digital communications industry.
“We will continue to provide our clients with innovative solutions to meet their expectations, while ensuring our services allow us to save our clients significant amounts of time and reduce their overall costs.
“We would like to thank our hard-working staff, whose effort and dedication allows our company to grow through innovation and provide our clients a service unmatched anywhere else.”
BPO Intelligence is a business processing outsourcing company. BPO Intelligence specialises in serving the needs of education providers around the world who are seeking to advertise to the international student market. The company slogan is ‘reduce costs, increase efficiency’ and the services they offer are customised to the clients’ specifications and needs.
Originally branded as ‘brochure manager’, BPO Printing/BPO Logistics has been BPO Intelligence’s leading product since inception. BPO Printing/BPO Logistics combines offshore printing, storage and distribution of marketing materials. These are controlled by a customised online system that allows clients complete access and control over production, distribution, storage, stock control, order tracking, auditing, third party order processing and 24/7 reporting.
The online ordering/auditing system was specifically designed for the particular needs of education providers and allows them full control of their activities as well as 24/7 transparent reporting. This gives them a complete perspective of costs and enables them to adjust their usage patterns to achieve additional savings. They also provide a portal for third parties to place material requests for checking and approval through their online system.
BPO Intelligence also offers a letter mail out service offshore to reduce mail cost to international destinations. They provide a client manager to handle all of the printing, storage and distribution needs for each account. The client manager provides the client with ongoing support, on-site training and print consultancy. In order to ensure that BPO Intelligence model is on the right tracks, they carry out various activities such as Cost Saving Analysis on client’s current operations. They also provide their current clients with surveys, commission marketing research companies to survey their top clients and visit all of their clients 2-4 times a year.