Travelport Trip Assist

Travelport Trip Assist has been selected as an ABA100 Winner for Mobile Innovation in The Australian Business Awards 2019. The Australian Business Award for Mobile Innovation [MBL] recognises mobile applications, products and services that provide innovative solutions for new and existing market needs.

Travelport Trip Assist is a fully branded mobile engagement platform, built specifically for travel agencies and Travel Management Companies (TMCs) to engage their end users – namely travellers – throughout the entire travel lifecycle.

Trip Assist enhances the value of agencies by providing sophisticated end-to-end itinerary management, calendar sync, real-time travel updates and detailed messaging capabilities, which ensure travellers to stay productive, organised and informed.

Being its best differentiator, the flexibility offered by Trip Assist to configure the app allows travel agencies to have greater ownership of their digital brand, create a mobile experience that fully reflects their brand identity, generate greater brand awareness and ultimately enhance customer relationships.

Though mobile technology is not new, Trip Assist is uniquely positioned as it was built specifically to cater for the keen needs of travel agencies, while applying the best practices in mobile development to address the complexities of the travel industry.

The solution incorporates messaging capabilities, which were tailor-made for travel scenarios. Utilising unique identifiers for the traveller, Trip Assist can provide the context and relevance to communications that are not available with the other solutions.

Travelport Trip Assist was developed by the Travelport Digital division. This ground-breaking solution was developed to support and enhance the travel retail experience for online/offline agencies, TMCs and travellers. Launched in September 2017, Trip Assist is now available in the majority of the 180 countries which Travelport operates globally, including Australia.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. Eligible organisations are invited to participate in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Organisations are required to complete a submission for a specific business initiative, product or service.

Business initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.

Products can include but are not limited to services, devices, equipment, programs, processes, activities, applications, information, knowledge, software, cloud-based services, platforms, systems and manufactured goods. Products must be commercially available on the Australian market and comply with all applicable Australian standards and regulatory requirements. Product eligibility includes domestic and international products available to the Australian marketplace.

The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories.

The program provides a notable opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige.

Travelport is a technology company committed to making the experience of buying and managing travel continually better. Coming from a highly specialized B2B background, we are particularly proud to have two products – Travelport Trip Assist and Travelport Branded Fares & Ancillaries – recognized by 2019 ABA100 as winners for Mobile Innovation and Marketing Innovation. This is a strong testament of the business value and technological advancements of our solutions. The Travelport team are motivated to launch more innovations combining our expertise in travel and our knowledge across mobile, artificial intelligence and other emerging technologies.

Scott Barber, Managing Director for Australia and New Zealand, Travelport

Share: The Australian Business Awards