Having worked as a consultant for over 14 years, founder and managing director of Interchange, Gabrielle Harris set out to build a business that would bring something new and exciting to the world of organisational culture, behaviour and performance. Today, the company has grown into a diverse team of specialist consultants, creatives, strategists, producers and facilitators, with an extended network of carefully selected project team members coming on board to ensure supply always meets demand.

Interchange’s strategies are based on contemporary theories of organisational psychology and brought to life through creative executions spanning film, events and experiences, curated learning environments, emerging technologies and more. Using this model, we have helped Australian organisations of all shapes and sizes as well as international businesses in NZ, the UK, USA, India, Singapore, Malaysia and more.

Interchange believes that instilling change isn’t about paperwork or PowerPoint presentations. It’s about understanding what makes people tick and responding with meaningful messages delivered in new and interesting ways. Though there are many players within the management consulting industry, typically, these organisations position themselves as auditors, focusing on the financial output of their clients. Over the last 20 years or so however, it has become gleamingly obvious that business goals cannot be realised by focusing on financial output alone. More effort needed to be placed into the intangible, yet invaluable things, such as leadership development, employee wellbeing, engagement, and the development of a culture that would help to deliver organisational strategy. As a result of this effort, financial gain would undoubtedly ensue as a by-product.

Interchange understands that you can’t inspire people to change via process and compliance, you must focus on the behaviours and human side of an organisation. What differentiates Interchange is their creative, innovative and customised approach to the delivery of its programs. Their unique methods allow them to better engage participants and provide them with an unforgettable experience. By breaking out of the traditional classroom-style training, they are able to further instil messages and generate lasting results.

As one of the largest authorised Cat earthmoving equipment dealers in the world, WesTrac has been known to set the benchmark in the mining services industry for over 25 years. The company operates throughout many locations across NSW, ACT and WA, and currently employs more than 3,000 staff members, along with 140 apprentices enrolled in their nationally accredited training institute.

In recent years, the mining industry experienced an unfortunate downturn. Businesses within the mining services industry felt the ramifications. While many businesses struggled to stay afloat, WesTrac was skilful in its response and reduced its workforce. By doing so, they were able to remain in operation, keeping over 3,000 people in jobs. The overall objective of the Interchange’s Built By Us initiative was to perform an organisational wide culture transformation via a custom-designed program for its workforce, to instil a culture that is safe, engaged, enjoyable and customer focused. The aim was to introduce a new suite of behaviours and mindset that would become part of WesTrac’s DNA and help to achieve its strategy.