vControl – ‘Delivering Artificial Intelligence in VoIP’ has been selected as an ABA100® Winner for AI Innovation in The Australian Business Awards 2023. The Australian Business Award for AI Innovation [AII] recognises products and services that provide innovative solutions for business and market needs in the field of artificial intelligence.

“We at vControl are honoured to be the winners of the Cloud Innovations 2023 category for the ABA100 awards. This accolade not only celebrates our state-of-the-art AI-enabled Hosted PBX Platform but also reinforces the importance of persistent innovation in the cloud domain. The journey to this point was paved with dedication, research, and the relentless effort of our outstanding development, technical support, and customer operations teams. Their collective commitment has positioned vControl’s service as a benchmark in the Australian market. We are thrilled to have our pioneering approach recognized, and we remain committed to driving further advancements in the years to come.”

Mr Ben Merton, Co Founder & Managing Director, vControl

vControl is an Australian-owned and operated telecommunications company that offers internet-based business phone systems. The company was created by Ben Merton and Sverre Gunnersen, who recognised the need for a reliable, affordable, and flexible telecommunication solution for small and medium-sized businesses.

vControl is a business cloud phone platform that has tackled the significant issues that have long plagued the telecommunications sector, including service disruptions, high costs, and lack of flexibility. By providing exceptional customer service, cutting-edge AI technology, and an affordable pricing model, vControl has positioned itself as a leader in the Australian industry.

vControl has emerged as the go-to solution for IT professionals seeking to integrate Cloud telephony into their existing IT service offering; by providing an exceptional customer experience at a remarkably low cost, the company has created a product that IT service providers are proud to stand behind.

With its unwavering commitment to customer satisfaction, vControl is a trusted partner for businesses looking to elevate their telecommunications infrastructure. One of the main challenges that vControl has overcome is the issue of service disruptions. Traditionally phone systems often experience downtime, which can be disruptive for businesses that rely on consistent communication with customers and clients. vControl’s cloud solutions, on the other hand, are highly reliable and virtually immune to service disruptions, ensuring that businesses can maintain seamless communication at all times.

Another significant issue in the Australian telecommunications industry has been high costs, making it difficult for small and medium-sized businesses to afford reliable phone systems. vControl has addressed this issue by offering an affordable, pay-as-you-go pricing model that enables businesses to only pay for what they use without any additional charges, contracts, or hidden fees. vControl provides businesses of all sizes access to high-quality telecommunications services at an affordable price.

vControl has also focused on providing flexibility to its clients, enabling them to customise their phone systems according to their specific needs. The company’s solutions are highly adaptable and can be scaled up or down according to the needs of the business. This means that businesses can easily add or remove phone features as needed, as well as having a system that can be tailored to match their specific requirements, rather than a business needing to alter their operations to fit the phone system.

To stand apart from the competition, vControl has also developed state-of-the-art AI services designed specifically for the Australian market. The company’s AI services enable businesses to accurately analyse, transcribe and summarise their communication with their customers to significantly improve the quality of their customer service, record keeping and the utility of their CRMs and customer databases. The transcriptions are also searchable, making finding specific information in a conversation easy without listening to the entire recording. This service can benefit businesses in industries where compliance and regulation require them to maintain accurate records of all communication with clients.

One of the key advantages of offering vControl as part of their business services is that IT service providers can offer their clients a fully integrated solution. vControl’s platform can be easily integrated with existing IT infrastructure and is perfectly designed for the skillset of an IT technician, utilising their knowledge of a customer’s networking and infrastructure to deploy tailored and effective phone solutions. By offering a comprehensive suite of services and tools that are as powerful as they are affordable, vControl has become beneficial for IT service providers seeking to bolster their reputation and expand their offerings.

For information about vControl, visit

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