Certis Security Australia

Certis Security Australia has been selected as an ABA100® Winner for Digital Transformation in The Australian Business Awards 2023. The Australian Business Award for Digital Transformation [DTR] recognises organisations that have successfully implemented initiatives that demonstrate excellence in digital transformation. 

It is with great pleasure and pride that we accept the Australian Business Award for Digital Transformation. At Certis Security Australia, we recognise that one size does not fit all and that the best solution is the one to come. By applying our philosophy of Design Thinking-First to all situations, internal and external, we seek first to understand the challenge and then develop the perfect solution.

Our business is committed to consistent improvement and development. In this age of technological innovation, digital transformation is essential to the success of any organisation, and at Certis we have ensured that every level of our business is scrutinised and evaluated to identify opportunities for improvement. Our Digital Transformation team is devoted to finding new ways to enhance our output and increase the benefits for colleagues and customers.

By improving systems and processes from the ground up we ensure that every level of the business feels the positive effects of change, striving always to provide a safer, smarter and better world for all.

Ying Loong Lee, Chief Operating Officer, Certis Security Australia

Certis Security Australia is a physical security provider combining advanced security solutions with technology into one seamless, integrated solution. The brand prides itself on anticipating problems and providing innovative solutions across a wide range of security services. Certis Security Australia has over 100 years of experience in the local market, from local brand acquisitions. Certis Security’s global presence enables it to provide a unique offering to customers, consisting of local knowledge combined with global resources.

The brand identified a need to undergo a digital transformation project, highlighted by deficiencies in several areas, including end-to-end processes and cost efficiency not as strong as it should be. The transformation will involve implementing digitised processes and procedures. The business also sought to implement more data-driven decision-making in its day-to-day operations as part of the transformation.

The company required a deep level of knowledge and expertise to carry out this initiative. This level of knowledge and expertise was crucial in ensuring the initiative’s success. The team responsible for the initiative had a strong background in security operations, technology, and project management. They worked closely with RCs, internal stakeholders and clients to develop and implement the initiative. Certis Security also worked closely with its employees, applying its Design Thinking framework. Certis Security Australia wants to approach their transformation with a human-centric solution that employees are a part of.

As such, Certis Security Australia embarked on its digital transformation journey in 2022, with the view of it concluding in 2025. The first phase of the transformation project focused on reducing cost-to-serve through digitalising business operations and processes, largely centred around billing performance. The first year has yielded strong results already, highlighted by the $1m cost reduction and 85% improvement in billing.

For information about Certis Security Australia, visit certisgroup.com

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