vControl, a pioneer in Australian telecommunications, is reshaping the business phone system landscape with its cloud-based solutions, born from a vision to address longstanding industry challenges. Founded by Ben Merton and Sverre Gunnersen, the company has carved a niche by delivering a reliable, cost-effective, and adaptable telecommunication service tailored for small and medium enterprises.

AI reduces the time taken to perform tasks, enables multitasking, and can help with complex tasks without significant cost outlays. To stand apart from the competition, vControl has also developed state-of-the-art AI services designed specifically for the Australian market. This has been a crucial differentiator, as the Australian telecommunication industry has largely ignored the big players in AI to date.

With its unwavering commitment to customer satisfaction, vControl is a trusted partner for businesses looking to elevate their telecommunications infrastructure and incorporate real-world AI capabilities into their business communication tools to increase productivity and professionalism.

Amidst the clutter of telecommunications solutions, vControl is a business cloud phone platform that has tackled the significant issues that have long plagued the telecommunications sector, including service disruptions, high costs, and lack of flexibility.

vControl will significantly improve the quality of customer service, record keeping, and the utility of connectivity to Customer Relationship Management (CRM) and customer database management, as well as enable the customisation of phone systems according to specific needs. vControl’s solutions are highly adaptable and can be scaled up or down according to the needs of the business. This means that any business can easily add or remove corporate features as needed and have a system that can be tailored to match their specific requirements at any given time, rather than having to conform to fit a definite telco product or plan.

With artificial intelligence radically reshaping the telecommunications landscape, the symbiosis between AI and telecommunications is still being explored. vControl is taking the lead in Australian AI Innovations in telecommunications by developing and offering AI-based services optimised for Australian dialects and AI Virtual Assistants within its platform.

The vControl service is essential for businesses in industries where compliance and regulation require them to maintain accurate records of all client communication, as well as businesses that rely heavily on phone conversations to build customer relationships. Additionally, vControl has become necessary for Australian IT service providers seeking to bolster their reputation and expand their offerings in the new age of telecommunications.

The vControl provider, reseller, and white label programs provide IT service providers with a range of benefits, including marketing resources, the freedom to create their own pricing models, and access to vControl’s full development team, which offers further training and support services. This ensures that IT service providers can effectively on-sell vControl’s service to their clients and continue to provide a telecommunications product they can rely on.

vControl’s latest innovation, the virtual voice assistant (VVA), is a progressive leap forward for customer service technology. Leveraging the robust foundation of vControl’s transcription service, the VVA transforms spoken audio into text with an exceptional focus on the nuances of the Australian dialect. This text is then passed through a pre-trained GPT model, tailored to meet clients’ specific needs, producing responses that are relevant and strikingly human-like in their empathy and engagement. Finally, these responses are converted to spoken words via a Text-to-Speech (TTS) service and streamed back to the user, creating a seamless, interactive experience.

vControl’s dedication to improving automated systems through the VVA has been met with substantial success, particularly noted in industries requiring a high level of customer interaction. The VVA’s ability to generate emotive, understanding, and supportive responses has revolutionised the way businesses connect with their customers. An example of this is evident in the feedback from a plumbing service provider, who reported a significant improvement in customer satisfaction.

Inbound calling clients, even when initially calling due to distress over experienced issues, received responses that acknowledged their frustration and assured prompt and empathetic resolution. Such interactions underscore the VVA’s capacity to transform challenges into enhanced customer loyalty and satisfaction opportunities.

vControl’s aim with the VVA is to streamline operations and enrich the customer experience with genuine understanding and support. The VVA service stands as vControl’s latest testament to its commitment to innovation, customer satisfaction, and the empowerment of all Australian businesses.

For information about vControl, visit vcontrol.com.au