AndaTech is an Australian owned company that has been importing and distributing electronic products to retail and consumer markets since 2003. Focusing on the health and safety markets, AndaTech has emerged as a major distributor of breathalysers in Australia.

AndaTech have placed a heavy emphasis on their business management system, streamlining their processes and systems as they experienced continuous growth over the last decade. Previously their management system involved manual processes, which resulted in a higher level of human error and general inefficiencies.

To solve these problems AndaTech developed the AndaTech Management System (HUB internally), which behaves as a central online business management platform that could be accessed by all users, including staff and end customers. The implementation of the system was carried out in four phases that where characterised by feedback, evaluation and correction. This involved launching HUB, consulting with users, adjusting the system in response and then relaunching it.

The result was a platform where stock can be checked, individual pricing for resellers can be viewed and ordering, warranty support and vital information were integrated. The HUB moved away from a vertical integration system to a horizontal integration system, where all departments could be linked and communicate to each other. The new system was also optimised for continued growth and could manage multiple programs and systems operating at the same time.

The HUB successfully increased the amount of tasks completed by each staff member daily, reduced manual input time and thus occurrences of human error and was responsible for an overall increase in staff satisfaction. In addition, a calibration management system was made possible that offers breathalyser users to subscribe to a plan. This increased sales significantly as value and quality were added to products.