Civica is a global leader in software for public services, with solutions used by more than two million professionals to deliver vital every day services in 10 countries, impacting 100 million people and businesses worldwide. Combining exceptional sector experience, customer focus and track record, Civica provides the software and automation to more than 3,000 organisations around the world transforming the way they work and to achieve better outcomes for people and communities. Civica has a highly resilient business model focused around core markets and capabilities. In ANZ, Civica delivered growth on the back of its corporate strategy focusing on products, customers, people and acquisitions. Acquisitions are also a core element of Civica’s global strategy to add complementary capability and to increase scale in order to respond to market opportunity.

Civica cloud solutions are designed to meet the needs of public sector and regulated entities by offering stable, secure, resilient, shared, public, private or hybrid cloud infrastructure with disaster recovery and tailored service-level agreements. Civica offers a range of IT-enabled business process services to transform service delivery and efficiency.

Libraries have evolved from being institutions that solely offered printed material for literacy and learning. Factors such as shrinking council budgets, changed user behaviour, and advancement in digital technology have challenged the traditional notion of libraries. In fact, with the introduction of the internet, the volume of online information now exceeds that available in every physical library in the world. Advances in digital accessibility and a proliferation of social media has resulted in information being available anytime anywhere, and “shared” in the real time. This, coupled with changed user behaviour where users access library resources online and in physical spaces, and a need on part of libraries to stay relevant to their audience, led to these institutions evolving into thriving digital hubs of the community and offering much more than print resources by taking on diverse roles that focused on educational, health, personal, social and digital skill development. Libraries also provide safe and neutral spaces for people to spend time whilst offering a myriad of services like internet access and community learning programmes and events. Libraries have continually evolved to respond to the changing needs of society, continuously innovating to deliver high level services for their patrons. Today, users access information at any time and from all internet enabled devices. A proliferation of social media means that they can “share” their experiences with any service at any time, influencing decisions of others to use/not use the same. Research shows that many library users still prefer to interact with librarians in physical spaces and read physical books, in addition to taking advantage of what the digital world has to offer. Councils needed a solution that would result in time and cost savings while recording and submitting disaster data to the government. As such, they have been moving away from self-hosted solutions to cloud-based systems, helping them to deliver a high standard of service for an increasingly digital savvy community.