Wolters Kluwer is a global provider of professional information, software solutions, and services for the healthcare, tax and accounting, governance, risk and compliance, and legal and regulatory sectors.

Its expert solutions – a combination of deep domain knowledge with advanced technology and services – deliver better outcomes, analytics, and improved productivity and solve complex customer problems. The Company’s priority is to provide timely, actionable insights in an end-to-end digital environment and help customers make informed decisions to deliver impact when it matters most.

In the Asia Pacific, Wolters Kluwer has served professionals for over four decades, helping them enhance workflows and make informed decisions. The future of work is evolving fast. Robotics, Artificial Intelligence, Machine Learning, IoT (Internet of Things) and more are already making their presence felt on the strategy, operations and business models of the Company’s customers and their clients. Over time, more devices will connect more people and data sources in new and different ways. This will open up new challenges—and new opportunities.

Wolters Kluwer is a dynamic market leader in taxation content and solutions. Its flagship product in this space, CCH iKnow, has implemented a new benchmark of enhanced findability, searchability and usability for taxation intelligence.

Wolters Kluwer has been using contextual inquiry as one of the most important means for understanding tax practitioner workflow. To truly appreciate what will or won’t work with a new user interface or software offering, it is vital to understand where it would sit within the framework of a real task.

Contextual inquiry is not the only tool that Wolters Kluwer is using for customer research and analysis. It also includes market research, usability testing, customer workshops, face-to-face customer feedback, and the Net Promoter Score program, which offers various users a rich source of commentary on all aspects of its products and services. Recent developments have involved combining all of the above to hone both the research and contextual design choices right through to the end product.

This has paved the way for delivering a revolutionary 360-degree browse structure for CCH iKnow, allowing users to locate the right answer they need in just a few intuitive clicks. CCH iKnow is the industry’s only single interface platform with practice area specificity, workflow alignment and rapidly actionable insights.

CCH iKnow architecture creates fast, accurate access to in-depth research content. It is formatted into a comprehensive matrix of industry-leading content, expert analysis and practical tools across 11 modules designed to help accounting professionals navigate the practice areas that best suit their firm.

With this new 360-degree view of legislation, users can now view related commentary, releases and rulings, cases and practical tools. CCH iKnow has transformed how accounting professionals streamline and accelerate tax research – accessing everything they need to know in one place.

Search is made even easier for accounting professionals to locate the effective life of any asset by industry code or name using CCH iKnow’s Depreciation Rate Finder.